Shipping Policy

Effective Date: July 21, 2026

At GlowRoom, we're committed to delivering your LED neon sign as quickly and safely as possible. Because many of our products are made to order, please read our shipping policy carefully before placing an order.

Order Processing

• Orders are processed Monday through Friday, excluding holidays.
• Most orders are processed within 1–3 business days.
• Custom or personalized neon signs may require additional production time before shipment.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Production Time

Many GlowRoom products are made to order.

• Standard LED neon signs: Typically require 3–7 business days for production.
• Custom neon signs: Typically require 5–10 business days for design, production, and quality inspection.

Production times are estimates and may vary during peak seasons or due to high order volume.

Estimated Delivery Times

Estimated shipping times begin after production is complete.

• United States: 5–10 business days
• Canada: 7–15 business days
• United Kingdom: 5–10 business days
• Australia & New Zealand: 7–15 business days
• Europe: 7–15 business days
• Other International Destinations: 10–20 business days

Delivery estimates are not guaranteed and may be affected by weather, customs inspections, carrier delays, or other events beyond our control.

Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is offered.

Any applicable shipping charges will be displayed before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive a tracking number via email (when available). Tracking information may take up to 48 hours to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

GlowRoom is not responsible for delays caused by customs processing.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided and your order has not yet shipped, please contact us immediately.

If an order has already shipped, we cannot guarantee that address changes will be possible. Additional shipping fees may apply if the package must be reshipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is under the carrier's control.

If your package is delayed, please check the tracking information first. If you believe your shipment has been lost, contact us and we will work with the carrier to help locate your package.

GlowRoom is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen after delivery.

Damaged Packages

If your order arrives damaged:

• Contact us within 7 days of delivery.
• Include your order number.
• Provide clear photographs of the damaged product and packaging.

We will review your claim and work with you to provide an appropriate resolution.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on product availability or fulfillment location. You will receive tracking information for each shipment when applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact page on the GlowRoom website.

One recommendation: if GlowRoom is a dropshipping business with suppliers in Asia, it's better to publish realistic delivery estimates than overly optimistic ones. Underpromising and overdelivering tends to lead to fewer customer complaints and chargebacks. If you're using Shopify, I can also draft a matching Refund & Return Policy that aligns with this shipping policy.